The hire can be paid by any person but the driver of the vehicle must be able to provide their own debit/credit card when collecting the vehicle.
Our insurance allows us to hire to drivers with up to 6 points for speeding and/or minor offences within the past 3 years. For major convictionsit must be at least 5 years from date of conviction. If you are unsure please contact us on 01914603344 before hire for clarification or download our endorsement guide.
Drivers must have held a full driving licence for at least 2 years or more. Both the card part of the licence and the counterpart must be present when collecting a vehicle.
Age restrictions do apply as seen below:
- Car or Van Hire: Drivers must be between 25 and 70 years of age
- MPV or Minibus Hire: Drivers must be between 25 and 70 years of age
Unfortunately, Due to insurance requirements we are unable to hire to persons in any of the following professions; Professional Entertainers, Professional Sports Persons, Publicans, Night Club Owners, Owners of Gaming Establishments, Members of Foreign Military and Students.
Travel outside of the United Kingdom
All hire prices on our website are based on UK Hire only. All our vehicles can be hired for use outside of the United kingdom but do incur an extra charge due to the need for european insurance cover, european breakdown cover, etc. For a quotation please contact our office on 01914603344.
Delivery and Collection
Metro Vehicle Hire offers deliveries and collections on all hires within the local area and are subject to an additional charge, this charge may vary depending on the duration of the hire and the distance of the delivery. Definition of "The Local Area" is at our discretion. Should you wish to make use of our delivery/collection service then please make our staff aware when booking the vehicle.
Late Returns (without prior arrangement)
Returns up to one hour late will normally be subject to a half days hire charge.Returns over one hour late will be subject to a full days hire charge and possible deposit forfeit. Early returns are not subject to any refund or credit. A vehicle returning late; causing the loss of the next hire will be subject to a full charge of that lost hire.
Making a Purchase
Making a purchase could not be easier. Just choose your hire dates and your vehicle and click on Hire Now!. Electron and American Express cards are not accepted. You will be asked for a few details that we need to be able to satisfy the order. You will need to supply a recent utility bill or bank statement when collecting your vehicle and a deposit of £250 is required for cars and vans and must be made on a credit/debit card. Where a car is hired the driver must own and supply a valid credit or debit card upon collection in order to make a £250 deposit even if this was not the payment card when the booking was placed with us. Collision damage waiver is available on all hires of a 2 day duration and over, Metro Vehicle Hire reserves the right to refuse the collision damager waiver. Deposits taken on hires may be used to cover loss of hire due to damage or driver's negligence. Upon booking a vehicle with Metro Rental Ltd a binding contract shall not be formed until money has been charged.
Long Term Flexi Hire
All payments for our flexi-hire are based on 28 day hire durations only. Payment must be made as per agreed before taking a vehicle. Flexi hire must be for a minimum of 28 days and every 28 days thereafter.
All special offers are subject to availability. Bookings made before an offer is placed on the site will not be subject to any refund or rebate. Special offers will only be activated when specified on booking forms on-line or when requested during telephone bookings. All other bookings will be made using normal prices.
For the rental of any of our vehicles; the main driver must have their own credit or debit card to be used for the £250 deposit.
Excess and Waivers
Damage Waivers can only be taken with hires of 2 days or more and may only be taken before collection of the vehicle, Damage Waivers may not be added once the vehicle is out on hire. excess and damage waivers are vehicle specific and can be found below:
- Cars have a £600 excess - waiver is £11 per day and will reduce the excess to £150.
- Vans, MPV's and Minibuses have a £1000 excess - waiver is £15 per day and will reduce the excess to £250.
Cancellations over 14 days will be subject to a refund less an administration charge of £35. Cancellations of 14 days or less will not be subject to any refund or credit. 28 Days notice must be given for the cancellation of foreign hires and already booked continental insurance is not refundable. Any deposits paid to hold vehicles is non refundable on cancellations.
Any vehicle returning not full with diesel will be subject to a charge of the total amount of diesel plus a £10 admin fee. All speeding and parking fines carry a £20 admin charge.
Credit Card Security
All credit card details are taken using a secure server.
The Hirer and Driver of a vehicle supplied by Metro Rental Ltd agree that all information submitted; true or false, may be shared with third parties in the event of the lessor suffering unrecoverable loss or fraud.